How-to
Interface Management Procedure
An interface management procedure sets the rules of the game: how interfaces are identified, who owns them, how requests flow, and how they are closed out. Here is what a good one covers.
What the procedure should define
- Scope & objectives — which interfaces are in scope and what success looks like.
- Roles & responsibilities — interface managers, coordinators and the owners on each side.
- Interface register — how interfaces are captured, numbered and maintained.
- Request workflow — the states a request moves through, and who acts at each step.
- Timeframes — response and close-out targets, and how overdue items are escalated.
- Reporting — the status reports issued and to whom.
Keep it practical
The best procedures are short and enforced, not long and ignored. Define a simple, agreed workflow and put it in a system everyone can access — rather than a document that sits on a shared drive.
Free template
Start from our Interface Management Procedure template and adapt it to your project.
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